Privacy policy

Sport‑Surge — Privacy Policy

Last updated: August 23, 2025

Thank you for visiting Sport‑Surge. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, place orders, or contact our support team. Sport‑Surge is committed to protecting your privacy and complying with applicable data‑protection laws.

Contact:
Email: social.sport.surge@gmail.com
Phone: +40 759 427 056

We do not publish a personal/home address. If you need to send documents by post, contact us and we will provide a mailing address or instructions.

1. Information we collect

We collect information you provide directly and information collected automatically when you use our Service.

Information you provide directly

  • Contact details: name, email address, phone number, postal address (when supplied).

  • Account details: username and an encrypted password if you create an account.

  • Payment information: payment card details and billing information are processed by third‑party payment processors (for example, PayPal, Stripe). We do not store full payment card details on our servers.

  • Communications: messages you send to us by email or through customer service (including photos or videos you provide to report an issue).

  • User content: product reviews, ratings, comments, and other content you submit.

  • Other information: any other personal data you choose to provide.

Information collected automatically

  • Log data: IP address, browser type, pages viewed, referral URLs, and timestamps.

  • Device information: device type, operating system, and device identifiers.

  • Cookies & similar tech: cookies, web beacons, local storage, and pixels to remember preferences, enable basic site functionality, and collect analytics.

  • Usage data: interactions with our site, features used, and browsing behavior.

Information from third parties

We may receive information from third parties like social networks if you link an account, from marketing partners, from analytics providers, and from our suppliers or fulfillment partners when necessary to complete an order.

Because Sport‑Surge uses third‑party suppliers for order fulfillment (dropshipping), some order‑related personal information (name, shipping address, phone, email) will be shared with suppliers to fulfill and track your order.

2. How we use personal information

We use personal information for the following purposes:

  • To create and manage your account and provide our Service.

  • To process orders, fulfill purchases, communicate shipping details, and handle returns or warranty claims.

  • To process payments through third‑party payment processors.

  • To respond to your inquiries and provide customer support.

  • To send service messages (order confirmations, shipping notices, account updates).

  • To personalize your experience and display content or offers tailored to your interests.

  • To send marketing communications where you have consented or where otherwise permitted by law. You may opt out of marketing at any time.

  • To detect, prevent, and investigate fraud, abuse, or other prohibited activity.

  • To comply with legal or regulatory obligations.

  • To analyze and improve our site, products, and services.

3. Legal basis for processing (where applicable)

Where required by law (for example, under the EU General Data Protection Regulation), our lawful bases for processing personal data include:

  • Performance of a contract: processing necessary to fulfill your order or manage your account.

  • Legitimate interests: processing to prevent fraud, improve our services, operate the business, and communicate with you (balanced against individual rights).

  • Consent: when you opt in to marketing emails or other optional features.

  • Legal obligation: when processing is necessary to comply with legal requirements.

4. How we share information

We share personal information only in limited circumstances, such as:

  • Service providers: payment processors, hosting providers, email and marketing platforms, analytics providers, and customer‑support vendors who process data on our behalf.

  • Suppliers & fulfillment partners: to deliver and track orders, manage returns or warranties, and handle customs or import requirements.

  • Business transfers: in the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

  • Legal requests: where required by law, regulation, legal process, or to protect our rights and safety.

  • With your consent: when you explicitly authorize a share with a third party or business partner.

We require our service providers to protect personal information and to use it only for the purposes we authorize.

5. Cookies, tracking & advertising

We use cookies and similar technologies to make the site work, remember preferences, and analyze site usage. We also use third‑party analytics (for example, Google Analytics) and may display targeted ads through advertising partners.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect site functionality.

If you want to opt out of targeted advertising, follow your device or browser settings and/or visit industry opt‑out tools (for example, the Digital Advertising Alliance). If you would like help, contact us.

6. International data transfers

Because we operate online and work with international suppliers and service providers, your personal information may be transferred to, processed in, or stored in countries outside your country of residence. Those countries may have different data protection laws. When we transfer data internationally we implement appropriate safeguards such as contractual protections consistent with applicable law.

7. Data retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. For example:

  • Order and transaction records: retained for accounting and tax purposes as required by law (commonly up to several years depending on jurisdiction).

  • Account information and marketing preferences: retained until you delete your account or withdraw consent.

  • Support communications and evidence for disputes: retained as necessary to investigate and resolve issues.

If you wish to request deletion of your personal data, see Section 9 (Your rights).

8. How we protect your information

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encryption for data in transit, access controls, and regular security reviews.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affecting your sensitive data occurs, we will notify you and regulators in accordance with applicable law.

9. Your rights and choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing activities.

  • Request portability of your data in a structured, machine‑readable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

To exercise these rights, contact us at social.sport.surge@gmail.com or call +40 759 427 056. We may ask you to verify your identity before fulfilling requests. We will respond to valid requests in accordance with applicable law.

10. Children’s privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under the age of 13. If we learn we have collected information from a child under 13 we will take steps to delete it.

11. Third‑party links

Our site may contain links to third‑party websites and services. We are not responsible for their privacy practices. Review third‑party privacy policies before providing information.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will post the revised policy on our site and update the “Last updated” date. Continued use of our Service after changes constitutes acceptance of the revised policy.

13. Contact us

If you have questions about this Privacy Policy or privacy practices, email us at social.sport.surge@gmail.com or call +40 759 427 056.

Sport‑Surge

By using Sport‑Surge you acknowledge that you have read and understand this Privacy Policy.