Return & Refund Policy

Sport-Surge — Return & Refund Policy
Last updated: August 23, 2025

Thank you for shopping with Sport-Surge. We aim to make returns simple while protecting honest customers and the business. Because many of our items are shipped directly from third-party suppliers, our returns process is optimized for speed and customer experience.

1. Summary — your options

You have 30 days from delivery to request a return, refund, or exchange. For most items we offer one or more of:

  • Store credit (fastest option), or

  • Replacement (same product / size / color where available), or

  • Refund to the original payment method (when criteria are met).

Many dropshipped items do not require physical returns — we may issue refunds or replacements without asking you to ship the item back. If a physical return is required, we’ll provide the address and instructions.

2. How to start a return or refund

Contact us with your order number and a short description at:
Email: social.sport.surge@gmail.com
Phone: +40 759 427 056 (Mon–Fri, 09:00–17:00 EET)

When contacting us please include:

  • Order number

  • Item(s) concerned (name / SKU)

  • Reason for return or refund request

  • Clear photos (and video if possible) showing any defect or issue

We’ll review and reply with the available resolution (store credit, replacement, or refund) and next steps.

3. When we may refund without return

To make things simpler and faster, we may refund or replace items without requesting a return when:

  • The item is low value and return shipping would cost more than the item.

  • The item is dropshipped from a remote supplier.

  • The item is clearly defective from original packaging photos (we may ask for a short video).

  • The customer requests store credit rather than arranging a return.

If we refund without return you will be asked to confirm destruction, donation, or disposal of the item per our instructions if applicable.

4. When a physical return is required

We may require you to ship the item back when:

  • The item is high value and re-sellable, or

  • We need the item returned for warranty authentication, or

  • For certain exchanges where a replacement depends upon receiving the original.

If a return is required we will provide return instructions and the correct return address. Do not send the item to any supplier or third-party address unless we explicitly tell you to — doing so can delay or void the refund.

5. Condition for returns and partial refunds

Items returned must be in original, resalable condition (unused, clean, all tags, parts & packaging included). For items returned with obvious wear, stains, missing parts, tampered serial numbers or other damage caused by the customer, we may:

  • Issue a partial refund reflecting diminished resale value, or

  • Refuse the return (item returned to you at your expense or disposed where return cost exceeds item value).

6. Original shipping & exchange shipping

  • Original shipping costs are refundable only if the return/refund is due to our error (faulty, damaged, or wrong item) or where required by law.

  • For exchanges, customers usually pay to return the original item; we will clarify whether we cover the replacement shipping on a case-by-case basis.

7. Processing time

We aim to respond to return requests within 3 business days and to process refunds within 5-7 business days after approval. Your bank or payment provider may take additional time to post funds (typically up to 5–10 business days).

8. Anti-fraud & abuse protections

To prevent abuse and keep prices low, we reserve the right to:

  • Require clear photos and/or a short video for damage/defect claims.

  • Ask for proof of postage/tracking if a return was shipped.

  • Request additional verification for repeated or suspicious claims (where legally permitted).

  • Deny fraudulent claims, charge refurbishment/restocking fees (typically 10–25% when applicable), or restrict accounts showing a pattern of abuse.

  • Report suspected criminal fraud to payment processors and authorities.

If a refund is issued based on photos/videos and later the returned item (if required) is found to be inconsistent with the claim, we may seek reimbursement or reverse the refund per payment processor rules.

9. International orders and duties

International customers are responsible for customs, duties, and taxes unless the return is due to our error. Refunds generally do not include local import taxes or duties charged by customs.

10. Final sale and custom orders

Final sale, clearance, and custom/personalized items are non-returnable unless faulty. Such items will be marked on the product page.

11. Warranty

Manufacturer warranties (if available) vary by product. Warranty claims require proof of purchase and photos of the defect and may be handled by the manufacturer or supplier.

12. Contact

Email: social.sport.surge@gmail.com
Phone: +40 759 427 056 (Mon–Fri, 09:00–17:00 EET)

By purchasing from Sport-Surge you acknowledge that you have read and agree to this Return & Refund Policy.